Refund policy

Refund policy
Return Policy for Magnetuo.com
At Magnetuo.com, we want you to be completely happy with your purchase. If you receive a wrong, damaged, defective, or incomplete product, you may return it under the conditions below. 

🛍️ Return Eligibility
You can request a return only if the product:
• Is damaged, defective, or incorrect.
• Is in original condition with its original packaging and accessories.
• You contact us within 24 hours of receiving the product with proof (photo/video).

📦 How to Return
Contact us on WhatsApp: 01981568614 or Email: magnetuo1@gmail.com

Send clear photos/videos showing the issue.

If approved, we will share return instructions.

Pack the item securely with all accessories and send it back.

💰 Refund
• Once we receive and inspect your returned item, we’ll process your refund.
• Refunds will be issued to your original payment method.
• Delivery charges are non-refundable unless the return is due to our mistake.

⚠️ Important Notes
• Return requests must be made within 24 hours of delivery with valid proof.
• We may ask for additional information to verify the return request.